Returns & warranty
Returns
30-day returns
Return eligible items within 30 days of receiving your order. Items must be in their original condition and packaging. Custom, personalized, and engraved items are final sale, except when SBX has made an error.
Gloves with SBX break-in service
Gloves that have undergone SBX’s break-in service are not eligible for returns. The limited warranty still applies.
Start a return
Email info@sbxfastpitch.com with your order number and shipping ZIP code to request return instructions. Eligible returns from the 48 continental United States qualify for a prepaid return label.
Your refund
Refunds include the purchase price and applicable taxes; original outgoing shipping charges are not refundable. SBX processes refunds to the original payment method within 3–5 business days after the returned items arrive at our warehouse.
Gift returns
Have the original order confirmation number and purchaser’s email address ready. Refunds go back to the original payment method.
Warranty
One-year glove coverage
SBX fielding gloves, including custom gloves, are covered for manufacturing or material defects for one year from purchase. Coverage is for the original buyer purchasing from SBX or an authorized dealer; retain the original receipt.
SBX’s break-in service does not void the limited warranty. These gloves remain eligible for covered warranty claims even though they cannot be returned.
What is excluded
- Laces, ordinary wear, and cosmetic changes.
- Damage from misuse, accidents, improper storage or care, alterations, or unauthorized repairs.
- Heat-treated gloves, including steaming, boiling, baking, or microwaving; excessive oil or petroleum jelly.
- Commercial machine break-in outside SBX; catcher’s mitts shared as team equipment.
- Used, counterfeit, or unauthorized-reseller purchases, and lost or stolen products.
Submit a claim
Email info@sbxfastpitch.com with your receipt and a description of the issue. Keep the glove pending review. If physical inspection is needed, SBX provides a prepaid label.
Approved claims
SBX chooses repair or replacement. An unavailable model may be replaced with a comparable glove. Replacement does not restart or extend coverage.